Shipping policy

Shipping Policy

Last updated: 23 August 2026

VuxLore is a trading brand owned and operated by Angell Inc London LTD.

Order processing

Orders are normally processed within 1 business day, Monday to Friday, excluding UK public holidays. Processing may take longer during unusually busy periods. You will receive a dispatch confirmation and tracking details where tracking is available.

United Kingdom delivery

Standard delivery: £4.99, or free when the order value is £50 or more. Estimated delivery is 4–6 business days including normal processing.

Express delivery: £6.99. Estimated delivery is 2–3 business days including normal processing.

European Union delivery

Standard international delivery is £14.99. Estimated delivery is 4–6 business days including normal processing. Delivery is available only to countries enabled at checkout.

Other international delivery

Standard international delivery to enabled destinations is £23.99. The amount may be displayed in the customer's local currency at checkout. Estimated delivery is 4–6 business days including normal processing. Available destinations and the final charge are confirmed at checkout.

Customers are responsible for customs duties, import taxes or local charges imposed by the destination country unless stated otherwise at checkout. Customs processing may extend delivery times.

Delivery estimates

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, postal or courier disruption, customs, industrial action, incorrect delivery information or other circumstances outside our reasonable control.

Tracking and split shipments

Where tracking is available, it will be sent after dispatch. An order may be sent in more than one parcel or from different fulfilment locations. You will not be charged additional shipping fees when we split an order.

Incorrect addresses, failed delivery and missing parcels

Please check your delivery address before placing an order. Contact us promptly if an address needs correcting. We may be unable to change it after dispatch. Additional shipping charges may apply if a parcel is returned because of an incorrect address or repeated failed delivery attempts.

If a parcel has not arrived within the estimated timeframe, contact support@vuxlore.com with your order number.

Damaged deliveries

Inspect your order when it arrives. If it is damaged in transit, contact support@vuxlore.com as soon as possible and include your order number and photographs of the item and packaging.

Contact

Angell Inc London LTD, trading as VuxLore
Sunset Palms, Station Road
Wilburton, Ely, Cambridgeshire
CB6 3PZ, United Kingdom
Email: support@vuxlore.com