Returns & Refund Policy

Last updated: 9 July 2026

At VuxLore, we take pride in the quality of our products and want you to shop with confidence. VuxLore is a trading brand owned and operated by Angell Inc London LTD.

30-day returns

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in the condition in which you received it.

• Be returned in its original packaging where reasonably possible.

• Be accompanied by proof of purchase or the relevant order number.

For hygiene and safety reasons, sealed products that are not suitable for return for health-protection or hygiene reasons cannot be returned after the seal has been broken, unless they are faulty. This does not affect your statutory rights.

How to request a return

Returns are accepted by mail.

Before returning an item, contact us at support@vuxlore.com with your order number and reason for return. We will provide return instructions.

Returns should be sent to:

VuxLore
Angell Inc London LTD
Sunset Palms
Station Road
Wilburton
Ely
Cambridgeshire
CB6 3PZ
United Kingdom

Please obtain proof of postage and retain it until your return has been completed.

Return postage and fees

For ordinary change-of-mind returns, customers are responsible for arranging and paying the return postage. Original delivery charges are not normally refundable, except where required by law.

If an item is faulty, damaged on arrival or incorrect, VuxLore will cover reasonable return-postage costs or provide an appropriate return method.

We do not charge a restocking fee.

Damaged, faulty or incorrect items

Please inspect your order when it arrives.

If an item is damaged, faulty or incorrect, contact us as soon as possible at support@vuxlore.com so we can investigate and resolve the issue.

We may ask for photographs of the item and its packaging. Depending on the circumstances and your statutory rights, we may offer:

• A replacement;

• A repair, where appropriate;

• A full or partial refund; or

• Another suitable resolution agreed with you.

Exchanges

We do not process direct exchanges. To obtain a different item, return the original item in accordance with this policy and place a new order.

Items that cannot be returned

Unless faulty or otherwise protected by applicable consumer law, we cannot accept returns of:

• Sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken;

• Items damaged through misuse, negligence or accidental damage after delivery;

• Personalised or custom-made goods; or

• Gift cards, if offered.

This policy does not exclude or limit your statutory consumer rights.

UK cancellation rights

If you are a UK consumer who purchased online, you normally have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving the goods. After notifying us, you then have a further 14 days to return them.

You may inspect an item as you would in a shop. We may make a reasonable deduction from the refund if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, resulting in diminished value.

For a qualifying cancellation, we will refund the basic standard-delivery charge originally paid. Any additional amount paid for an enhanced or express-delivery service will not be refunded beyond the cost of standard delivery.

European Union cancellation rights

If an order is delivered to a consumer in the European Union, the customer generally has the right to cancel the order within 14 days of receiving it, subject to applicable exceptions.

After notifying us of the cancellation, the customer must return the goods within the period required by applicable law.

Refunds

Once we receive and inspect a return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Where UK cancellation rights apply, the refund will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier where required by law.

After we issue the refund, your bank or payment provider may require up to 10 business days to credit it to your account.

If more than 15 business days have passed since we confirmed approval of your refund, contact support@vuxlore.com.

Contact us

For questions about returns or refunds, contact:

Email: support@vuxlore.com
Business: Angell Inc London LTD, trading as VuxLore
Address: Sunset Palms, Station Road, Wilburton, Ely, Cambridgeshire, CB6 3PZ, United Kingdom